Digital FAQs

Can I return digital products?

No. Because of the nature of these items we cannot accept returns

I thought your patterns were free?

You can find free patterns on our website, TheUnraveledMitten.com. We sell printable, ad-free versions of many of our patterns here in the shop. You can also find them on Ravelry or Etsy

Digital Download Help and Troubleshooting

Before purchasing a digital product please ensure your computer or device can download PDFs and print them if desired.

You’ll need a PDF reader (like Adobe Reader) in order to view the files.

• If you cannot find the file after downloading, please check the Downloads folder on your computer or search your computer for the file name.
• If nothing happens when you click the download link, it is possible that there’s an issue with your web browser. Please disable any browser plugins, add-ons or toolbars that you’ve installed and try again.
• If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us for further assistance.
• If your computer is unable to open the file, it’s possible that you’re missing the Abobe PDF program required to open the file type.
• iPads/iPhones: These devices sometimes cannot download files. Please try the download from your laptop or desktop computer instead. If you must use this type of device, the downloads are usually found in the "Files" iOS app.